How to Deactivate Your Subscription

IT IS YOUR RESPONSIBILITY to undo the settings you made with your phone company for any of your lines! Please do this immediately so that your callers don’t just hear ringing (scroll down for instructions).

 

FOR MOBILE PHONES:

You must reset the forwarding of unanswered calls to go back to your carrier’s voicemail. See instructions below.

 

FOR LANDLINES:

You must login to your carrier’s website and reverse the changes you made to turn on Simultaneous Ring. See instructions below.

How to Deactivate Pirate Voicemail

The easiest way to do this is to use our Captain’s Log app: go to Settings->Setup and tap Restore (see snapshot below).

If that worked, then you are all done!

If you never installed the app, or if you have already uninstalled it, then you can deactivate Pirate Voicemail by sending the codes to your carrier yourself as follows:

  • If you have AT&T, TMobile, or use an MVNO of these, dial ##004# to cancel it and go back to your regular voicemail.
  • If it works, you will see something like this on your phone:
  • If you have Cricket, or use an MVNO of these,
    • If you turned it on by dialing a string starting with “##004” then dial ##004# to cancel it and go back to your regular voicemail. Or contact their support team over chat.
    • If you turned it on by dialing a string starting with “**21” then dial #21# to cancel it and go back to your regular voicemail.
    • Or contact their support team over chat.
  • If you have Verizon or an MVNO of Verizon, dial *73 to cancel it and go back to your regular voicemail. Here are the detailed instructions that Verizon Wireless provides: Verizon instructions )
  • If you have Republic Wireless, here is the manual which describes how to turn on/off conditional call-forwarding (which is the feature you will need to use): Enable Voicemail
  • If you have Consumer Cellular, here is the manual which describes how to turn on/off conditional call-forwarding (which is the feature you will need to use): Enable Voicemail – see page 50
  • If you have US Cellular, here is the manual which describes how to turn on/off Busy Call-Forwarding and No Answer Call Forwarding (which are the features you used): Enable Voicemail .
  • If you have MetroPCS, here is an article which describes how to turn on/off Conditional Call-Forwarding and (which is the feature you will need to use): Enable Voicemail .

In fact you can use these codes to activate or deactivate Pirate Voicemail any time you like. Your Pirate Voicemail phone number remains ready and able to take calls, regardless of whether or not you choose to activate or deactivate Pirate Voicemail.

How to Deactivate Simultaneous Ring

You need to reverse the changes you made with your phone company when you setup Simultaneous Ring.  Find your company on this list if you need more information about how to change your “simultaneous ring” (or equivalent) settings:

 

    1. AT&T U-Verse  does not use the term “Simultaneous Ring”.  Instead the feature is called “Locate Me”, and you can find the details of how to use it at this link (click here).
    2. Blue Stream Cable does use the term “Simultaneous Ring”. You can find the details of how to use it on page 31 of this link (click here), or just search or scroll, looking for the words “Simultaneous Ring”.
    3. Comcast Xfinity Voice  does not use the term “Simultaneous Ring”. Instead, they use the name “Advanced Call Forwarding” for the feature that does the same thing. Here is a link that tells you how to use it (click here).
    4. Frontier Communications does use the term “Simultaneous Ring”. Here is a link that tells you how to use it (click here
    5. Google Voice: We don’t have exact instructions for deactivating Google Voice, but here is what you did when you first set it up: (click here).
    6. Google Fi: We don’t have exact instructions for deactivating Google Fi, but here is what you did when you first set it up: (click here).
    7. OOMA – We don’t have exact instructions for deactivating OOMA, but here is what you did when you first set it up: (click here).
    8. Optimum: the feature is called “Find Me” and here is a link that tells you how to use it ( click here )
    9. Spectrum Voice , also sometimes referred to as Spectrum Charter (as it is owned by Charter Communications), does use the term “Simultaneous Ring”. Here is a link that tells you how to use it (click here).
    10. Verizon FiOS: the feature is called “Simultaneous Ring” and here is a link that tells you how to use it (click here).
    11. Vonage: the feature is called “SimulRing” and here is a link that tells you how to use it (click here).