Imagine you are an outbound call center agent (ugh) and you’ve been trying to pitch a solar evaluation to someone for four and a half minutes. But you don’t know if the “person” you are pitching to is real or not. Worse than that, your supervisor is standing above you and you have to tell her that you don’t know if you’re talking to a machine or not. Sound awkward?
This call starts out with awkward silence at times (her background noise prevented proper silence detection) but the robot pulled it off beautifully. The agent performed her own little Turing Test a couple times, but each time my robot convinced her that it was a real person. Eventually the supervisor takes over.
Please enjoy this latest call. I’d love to hear from you so feel free to comment here or on my YouTube channel
Thanks for listening!