This is the same company in my Part 1 – sort of a robot-vs-soundboard where my robot did a great job.
In this call, there is an interesting twist at the end. It’s fairly short and I won’t spoil it here. I learned a bit more about the dark world of telemarketing.
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I don’t understand what you mean when you say you learned more about the telemarketers by what was said at the end. She just said YEAH.
And what do you mean when you say “Sound board operators”? There is no way that there is a human listening and controlling the prerecorded replies from the calling robot. There is some sort of primitive AI running. Why would you pay a human to control the responses? That’s just as innefficient as having a human make the call in the first place. I’m no expert on telemarketing but if I had to guess, to keep costs down they use the AI and if it gets the predicted responses it then hands the call off to a human to try to close the sale. Why that person said YEAH at the end is beyond me.
Yeah, speech recognition is still horrible so there’s someone in a really noisy call center probably with a thick accent who is clicking a soundboard. Here is one of several articles about it: http://newsfeed.time.com/2013/12/17/robot-telemarketer-samantha-west/