Wow, I thought I “published” this call already, but according to WordPress, it was stuck in draft mode. It was published to Youtube so my apologies if you heard it before! I’m cross-posting this to Facebook now…
This call is pure entertainment. This is your typical “you’ve won a free vacation” scam where all you have to do it pay the dock fees or something silly. An autonomous bot named Salty Sally took the call and did a great job getting past the ‘pre-qualification’ questions conducted by their own robot. Once she connected to an agent, the fun started. It turns out the agent was new, and his manager was listening. So he was trying extra hard to build a rapport with Salty Sally and she was just not responding as expected.
This telemarketer sounds pretty good at his job. He jokes, banters, and interacts in an effort to draw some humanity out of Salty Sally. I’m proud of her because this agent really seems to be an expert on personal interaction over the phone, but he doesn’t get that it’s a bot. In fact, when Salty Sally eventually repeats, he STILL doesn’t get that it’s a bot. The good news is Salty Sally also tied up his manager for the entire duration of the call. Bonus points for the bot!
And as always, thanks for listening! I’m just a regular guy with one talent. I’m thrilled that you’re listening to this. Thank you so much.
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I just wanted to say I find your bots hilarious. I keep hoping that I would get one on a call but no such luck. I work at a call center for a PBM were we call for consultations on people’s meds (don’t sell anything) and occasional we get sent over to your bots anyway (which I don’t blame people for being suspicious as there are so many scams). Since our calls actually require a little info to verify we have the person we are calling for we don’t usually go to far in the call but doesn’t mean we don’t occasionally enjoy the distraction. A couple of my coworkers have gotten your robots and initially thought we got some really crazy person, not knowing what the heck was wrong with the person until we figured it wasn’t a person at all and googled you up to enjoy hearing it from the other side. Like I said we don’t take it personally and kind of enjoy talking to them lol. I’ll keep my fingers crossed that I may get one yet but otherwise it has been fun.
Oh wow – thank you Colleen! Would you be willing to speak with the Wall Street Journal about this? You don’t have to identify yourself or your company. They were interested in hearing from the other side and I’ve never been able to introduce him to a telemarketer.
Thanks so much for your comment! I’m so glad you have a sense of humor about it!
Roger
Hey Colleen – can I send you some Jolly Roger Telephone stickers?
I love the line, check for your leggings in your brother’s room.