Frequently Asked Questions (FAQs)

To help you with the most commonly questions we receive and issues we have solved for others, we have provided this extensive FAQ page.

General

Getting Started

First, thanks so much for signing up! The Jolly Roger bots are standing by!   So to get started, you probably want to review how we have setup your subscription for the number (or numbers) that you entered during the signup process.    If you are reading this immediately after your signup, then you are probably already logged-in.    If not, then you will want to login to your “Personal Porthole” so that you can review your subscription.    Want to know if you are logged in or not?   Or want to learn how to login?   Check out our FAQ “How to Login”, or view the really helpful tutorial called “A Quick Tour of the Jolly Roger Personal Porthole”.

1) If you answer your phone and it’s a telemarketer, then you’ll need to set up a three-way call and “conference” in a bot. The bot will then take over the conversation. You’ll need to stay connected, but you can put the phone on mute and listen along. Instructions for most carriers are here: http://www.jollyrogertelco.com/use-a-robot

2) If you answer a telemarketer on your mobile phone and you want a quicker way to add a bot, then consider the “summon a pirate” service where you send a text and a bot calls you back immediately. There’s no hold time for the telemarketer. All of a sudden they are talking to a bot. Summon a Pirate instructions are here: How to Use Summon a Pirate

3) If you’d like Jolly Roger bots to *automatically* protect your landline, then you can use a feature that your landline carrier probably offers called “simultaneous ring”. This enables Jolly Roger Telephone to intercept your telemarketers if we detect that a known telemarketer is calling you. You can also ‘blacklist’ and ‘whitelist’ callers. Be sure to use the telephone number 206-259-4949 and see the instructions here: http://www.jollyrogertelco.com/how-to-use-simultaneous-ringing

4) There’s a new service in the works to automatically protect mobile phones as well. It’s still in beta-testing phase, but you can see the post about it here: http://jollyrogertelephone.com/call-for-beta-testers-new-service-to-automatically-protect-mobile-phones/

Our apologies if this looks overwhelming. The service has evolved to make it as automatic as possible. We keep coming up with easier ways to get Jolly Roger bots engaged with your telemarketers. Remember – every minute you keep a telemarketer engaged is one less minute they have to scam the next person. Jolly Roger Telephone automates this process and protects your phone *as well as* the next person on their list! Thank you for joining the fight!

Here are the different features, and which phones they work on

Not all phones have the same capabilities. For example, a regular old landline phone doesn’t have the capability to do texting or play music. It is important to remember this, so that you don’t waste time trying to configure a feature that won’t work on the type of phone you are using.

The table below is a quick summary that shows you which features are available for each type of phone.

Landlines Mobile VoIP Google Voice
Call Logging/Recording Yes Yes Yes Yes
Call Screening (whitelists/blacklists) Yes *1 Yes Yes *2 Yes
Merge (conference in a robot by dialing) Yes Yes Yes Yes
Summon a Pirate (conference in a robot by texting) no Yes *3 no no
Pirate Voicemail (like voicemail, but also screens) No Yes no no

*1, 2  – Only supported for landlines from carriers supporting Simultaneous Ring

*3  –  some carriers use CDMA networks for all or part of their coverage area.  This feature does not work on CDMA networks.

What is the "Call Logging / Recording" Feature?

Want to try it?   Check our FAQ “How to Setup Pirate Voicemail”   for instructions.

What is the "Call Screen (whitelist / blacklist)" Feature?

Want to try it?   Check our FAQ “How to Use Whitelists and Blacklists”   for instructions.

What is "Simultaneous Ring"? Why should I use it?

For landlines that use VoIP,  your phone company may have a simultaneous ringing feature that makes it REALLY EASY to use our robots!  ​

What is this feature?   Simultaneous ringing lets you tell the carrier to always ring BOTH your phone AND a Jolly Roger robot.   This allows us to implement “Call Screening” for you, checking each call automatically against our database of known telemarketers  AND your Whitelist and Blacklist,  before you even answer.  If you set this up with your carrier, here is how it will work:

  • Every time your phone rings, our robot will get a ring too. It will look at the callerID and compare it to real-time database of phone-numbers being used by telemarketers and scammers.
  • It will also compare it to your Whitelist and Blacklist (check out our tutorial on how to use the Whitelist and Blacklist  pages of our Pirate Portal to set up your Call-Screening rules).
  • If the number shows up in the database OR if they are on your Blacklist, then the robot will answer the call, talk to the caller, and send you a recording as usual.   We also send you some extra information about the call.
  • If the number doesn’t show up in the database, or if it is your Whitelist,  then the robot will NOT answer the call.    You will however get an email telling you about the call.
  • So you will get an email about every call to your number (this is the default, but you can turn it off with the “Settings” page of the Pirate Porthole).   You will also see every call in the “Call Log” page of your Pirate Porthole.
  • You can use links in the email to place callers on your Whitelist or Blacklist, or you can do this directly from the Call Log page.

Want to try it?   Check our FAQ “How to Setup ‘Simultaneous Ring’ with Your Phone Company”   for instructions.

What is the "Merge (conference in a robot by dialing)" Feature?

The “merge” feature is the most basic way to get a robot to talk to a telemarketer. Basically you are answering the call and then conferencing in the robot of your choice, who you then let do all the talking. The rest of this FAQ provides instructions for how to do this.

 

If your landline is a VoIP service like Vonage or AT&T U-Verse, try Simultaneous Ring for an easier way to use our service!

 

For landlines ( you must have the “conference call” or “three way calling” service)

  1. Answer the call and say hello as usual.  Then say something to have them wait on hold.  They are accustomed to the “endless hold” prank so it’s not likely they will wait very long. Your mileage will vary. So say something convincing so they’ll hold for a moment (e.g. “hold on, my husband is right here and is very interested in your offer!”).
  2. Press “Flash” or just flash the hookswitch like call-waiting.  This will take several seconds and the caller/telemarketer will not hear anything.
  3. Dial your favorite robot (see the ‘Our Robots” page). Depending upon your phone company, you may be able to immediately press flash again. Some carriers will require the second leg to actually connect first. But my robot doesn’t ring so you should hear “hello?” quickly. Also, some VoIP carriers will connect faster if you put a # at the end. You should practice this procedure before you have a telemarketer!
  4. Press MUTE on your phone. If you don’t have a mute button then stay quiet. Any background noise will affect the robot. If you have it, press SPEAKER so you can set the phone down and continue with your life.
  5. If you want an easier way to do this, consider a “Summon a Pirate” subscription (click here)

 

For mobile phones (iPhone/Android):

  1. Press “add call”
    Dial your favorite robot (see the ‘Our Robots” page). While you’re dialing, keep chatting into your phone like you’re trying to get Mr. Jones (“yeah – phone for you”, “okay, he’s coming hang on…”, etc)
  2. Press “Add call” or “Merge call” or “Conference” or whatever will add the robot to the conversation.
  3. MUTE YOURSELF so your background noise doesn’t affect the conversation.
  4. Listen to the call, and hang up when the telemarketer hangs up.
What is the "Summon a Pirate (conference in a robot by texting)" Feature?

The “Summon a Pirate” feature is an easy way to merge a robot into a conversation you are having with a telemarketer.  In a nutshell, when a telemarketer calls, you answer the phone, and then send us a text message.   A couple of seconds later, one of our robots calls you back, and you let them do the talking.

Want to try it?   Check out the  “How to Use ‘Summon a Pirate’ ”   page for detailed instructions.

What is the "Pirate Voicemail" Feature?

Just recently telemarketers have started to call mobile phones at the same annoying rate that they’ve been calling landlines for years.   Pirate Voicemail replaces your current mobile phone’s voicemail with a more helpful version that screens out telemarketers.    It’s kind of a cross-over between regular voicemail and call-screening because it challenges callers to prove that they are human (i.e. not auto-dialers).    So it allows you to ignore unrecognized callerIDs, and then quickly find out if you want to answer them the next time they call.   This feature is also useful for take care of young kids and/or senior citizens:   you can set it up for them but then have all the voicemail sent to your email for review.     Our kids have never bothered to record a voicemail greeting,  so this is perfect for them.   And the elderly get tons of medicare scammers calling, so you’ll hear these scammers speaking with robots that they think are your parents.

This is how Pirate Voicemail will handle your calls:

  1. Your phone rings.   You can answer the phone as usual, or you can let the call keep ringing and get picked up by Pirate Voicemail.
  2. Let’s say you let it ring through to Pirate Voicemail.   If it’s a known telemarketer, we will answer the call with a robot (and send you the recording of course!).
  3. If we are not sure whether or not the caller is a telemarketer, we will answer the call with a pleasant greeting and challenge the caller to prove they are “real” (i.e. a human and not an auto-dialer) by pressing 1.     If they don’t press 1, they are encouraged to leave a message.
  4. If they do press 1, then we will immediately text you to let you know that the caller was human.    At about the same time, we will tell the caller that you have been texted, and ask them to “call back right away”, and that you might answer the second time.    They can leave a message here too.   Once a caller proves they are human (by pressing 1 when requested), they will never be challenged again….in the future you can answer their calls or let them rollover to a basic voicemail greeting and take a message for you.
  5. If they meet the challenge, the text we send you also includes the contact information for the caller so that you can easily add their number to your phone’s contact list.
  6. Each caller will be challenged THREE TIMES (and warned).    If after three times the caller still hasn’t responded to the challenge (i.e. pressed 1), then the caller will be marked as a scammer and all future calls from that same number will automatically be sent to a robot.
  7. Anonymous callers will ALWAYS be challenged.   If they meet the challenge (i.e. they press 1), you’ll get a text so you know to answer when they call right back.

Please note that all telemarketers use predictive-dialers (these are the machines that try to detect if you are a human).   All predictive-dialers will stop at step 2 (the “Challenge Step”), because they think they have reached an answering machine. Almost all predictive-dialers will throw your number back into the queue and will eventually call you back.   They can’t help it, and they can’t ever stop.    So eventually they will trigger step 6 and will get a Jolly Roger robot, which will then engage the telemarketer and it will be extremely entertaining for you.   After EVERY call, you’ll get an email to tell you what the caller did or didn’t do. More importantly, there will be links so you can tell us what to do the next time that same caller calls.

Please be aware that messaging and voice rates from your carrier may apply.   Your mobile carrier will probably charge you for the call to the Pirate Voicemail number we assign you.    If you do not have a plan with unlimited minutes, then do not use this feature!   Also, Pirate Voicemail will send you a text when it gets a real person, so don’t use it if you have to pay for messages!

Also while you are using Pirate Voicemail, you will no longer receive “visual voicemail” from your carrier.  We just email the recordings of your voicemail.  These emails will be sent to you un-encrypted over the internet.  If you get confidential or urgent messages, then please be wary using this feature.

Want to try it?   Check our FAQ “How to Setup Pirate Voicemail”   for instructions.

What is the difference between Personal Pirates and Pirates for Businesses?

Personal Robots are  designed to act like consumers receiving calls at their homes,  while Robo-Receptionists are built to sound like office-telephone operators answering calls at a busy office building.   While our Personal Robots talk about inane topics and ask salesmen to repeat themselves, our Robo-receptionists discuss business and ask telemarketers to wait while they complete administrative tasks. These specialized roles allow our robots to maintain believable characters while still producing hilarious recordings!

Personal Robots are ideal for everyday use for individuals or family phones. We offer options for landlines, mobile phones, voip phones, and Google Voice, so that every phone which you own can be safe from telemarketers. Our pirate crew has characters ranging from the classic Jolly Roger to the crotchety Whitey Whitebeard, each with their very own personalities and lines. These services can be found here.

Business Robots, also known as Robo-receptionists (or Biz-Bots), are designed to protect small business phone lines from cold calls and scammers.  We currently offer both a male and female robo-receptionist, Jolly Roger and Polly Crackers, to suit your business preference. You can learn more about Robo-receptionists here.

 

What is the maximum number of lines per account?

While our original service allowed up to three lines per account, the new and improved Pirate Porthole can accommodate up to seven. If you wish to have more than seven lines on your account, please submit a support ticket here.

What is a "Landlubber Number"?

WHAT IS…….

Want to try it?   Check our FAQ “How to Setup Pirate Voicemail”   for instructions.

Will this work with any internet phone company?

Yes! As long as your phone service can simultaneously ring another number, then it will work.

If you are going to use a “simultaneous ring” type service, be sure to claim your landlubber number so that it will work reliably. If you’re not sure how to set it up, ask our Support Team, and maybe we’ll have some very detailed instructions for your specific telephone company.

How are telemarketers able to spoof so many telephone numbers?

When Caller ID was invented, it was expensive to make telephone calls and required special equipment to set the Caller ID. Because of the cost, the telephone network did not authenticate the Caller ID. Now, anyone can place a call anywhere in the world and it costs almost nothing to make calls. Believe it or not, the caller chooses the Caller ID when they place a call on the telephone network today. There is no verification at all.

This is necessary and used legitimately all the time in cases like findme/followme services, doctor’s appointment reminders, school announcements, etc. The downside of this is that telemarketers can and do also use this technology to spoof numbers. They don’t really HAVE these numbers, they just present the number as they call. It is similar to you writing any return address you want on an envelope that you mail.

As telemarketers use a new Caller ID, it can take a while before the spam companies recognize it as fraudulent. It is a very difficult problem to solve right now. The industry is working on a solution but in the meantime, Jolly Roger, with the feedback of our users, is here to help support spam companies identify these number more readily.

It seems that more scammers are spoofing callerID. Is this making it harder for you to detect them?

Telephone numbers are rated in terms of their likelihood of being a telemarketer, known as a Reputation Score. The higher the score, the more likely the number belongs to a telemarketer. Jolly Roger Telephone uses a third-party service (TrueCNAM) to assign a Reputation Score. The actual process is complicated and involves several hundred thousand ‘honeypots’ throughout the USA in addition to feedback from Jolly Roger Subscribers.

Some types of telemarketing fraud are easy to detect, such as commonly used numbers, or invalid telephone numbers, such as 000-000-0000. Other numbers can be more challenging to identify, especially ‘Family Reflection’ where the telemarketer spoofs the first 6 digits of your telephone number, hoping that you will pick up a ‘local call.’ The industry is working on a method to validate Caller ID, but at best it is several years away. In the meantime, we are working to enhance the service, allowing our Users to enter custom ‘White’ and ‘Black’ list patterns.

HOW DO I ….. ? (‘how-to’ answers for common tasks)

How do I login to my Pirate Porthole?

You can login to the Personal Porthole from any page at our site.    Just click on the Login menu item at the top right of the page as shown below.   If instead of the word “Login”, you see “My Account”, then you are already logged in.    If you want to log out, follow the instructions in our FAQ “How do I logout of the Personal Porthole”.

You can login at any time by clicking on the “Login” button.

You will then be presented with a login page, and then after you successfully login you will be presented with your default home page, which for most of us is the “My Numbers” page as shown below.   Want to change your default home page?  Follow the instructions in our FAQ “How do I change the default home page?”.

This is the default home page: the “My Numbers” page.

How do I logout of my Pirate Porthole?

If you are already logged in, then you can logout of the Personal Porthole from most pages on our site.    Just click on the Logout button at the top left of the page (just under our Jolly Roger Logo) as shown below.    If you want to login instead, follow the instructions in our FAQ “How do I login to the Personal Porthole”.

You can logout at any time by clicking on the logout link shown above.

How do I change the default home page?

You have a couple of choices for which page is the first page you are presented with immediately after you login (personally, I like to see the “Call Log” page first, instead of the default “My Numbers” page).

To select your default home page, first you need to login (see FAQ “How do I login to the Personal Porthole”.). Once you are logged in you will get a dashboard across the top with a couple of options, one of which is “Settings”. Click on this option and you will see our settings page as shown below. Then just select one of the pages from the list (e.g. “Call Log”).   The next time you login, the Call Log page will be presented first, instead of the default “My Numbers” page.

Using the “Settings” page to change the default home page for an account.

How to Setup "Pirate Voicemail"

If you haven’t already, please check out our FAQ “What is the Pirate Voicemail Feature?” before setting it up.    This will give you a helpful background about how it works and why it may or may not fit your situation. 

How to Activate Pirate Voicemail

Ready to try it? First of all, you will need a Pirate Voicemail number.   This number is provided to you on the “My Numbers” page, when you select the advanced features for a number.   Just click on the “Setup Pirate Voicemail” button to receive your new number, as shown below:

Use the “Setup Pirate Voicemail” button to claim a unique phone number that we will use for your voicemail.

After clicking update, the user can see their new voicemail number (in this case 1-425-835-8141)

To activate it, you type in a code in your phone (we support AT&T, Verizon, Sprint, T-Mobile and all MVNOs using those services).   The code will set your phone to automatically forward to your Pirate Voicemail number if you don’t answer or if you reject a caller.    So when you don’t answer your phone or don’t recognize the caller, the call will come to us.

Here are the codes to activate/deactivate the Pirate Voicemail on your mobile phone:

Immediately after enabling it, please call your mobile from a different phone and let the call last at least 6 seconds. When the call is over, you should get an email from us describing what we saw.    If you do NOT get the email, then deactivate this feature and contact us at support@jollyrogertelephone.com to let us know there is a problem.

Changed My Mind: How to Deactivate Pirate Voicemail

You can deactivate Pirate Voicemail at any time by just doing the following:

  • If you have AT&T, TMobile, or use an MVNO of these, dial ##004# to cancel it and go back to your regular voicemail.
  • If you have Verizon or an MVNO of Verizon, dial *73 to cancel it and go back to your regular voicemail.
  • If you have Sprint or an MVNO of Sprint, dial *38 to cancel it and go back to your regular voicemail.
  • If you have Cricket, dial *740 to cancel it and go back to your regular voicemail.

In fact you can use these codes to activate or deactivate Pirate Voicemail any time you like.   Your Pirate Voicemail phone number remains ready and able to take calls, regardless of whether or not you choose to activate or deactivate Pirate Voicemail.

How do I change which robot I am using?

You can change the robot which you are using at any time through the Jolly Roger Web Porthole. Click “Login” on the top menu and enter your username and password to access your account.

Once you have logged in, click the gear button next to whichever of your phone numbers you wish to change to access the settings for that number.

By clicking the drop-down “Robot” menu, you can bring up a full list of available robots for that number. Choose the robot that you wish to use, and click “Update” to save the change. The default Random Robot portrait should be replaced with the corresponding portrait for the selected Robot.

For more information on how use your newly selected robot, you can hover over the [___] button to access instructions based upon the type of phone line you are using. To meet the members of our pirate crew, head on over to the “Our Robots” page!

 

How to Use Whitelists and Blacklists

If we let a caller ring through to you, but you thought the caller was a nuisance and in future you want us to answer all calls from that number, then you click to put that number on your “Black-List”.   If we thought the call was a telemarketer, but in future you want us to NOT answer calls from that number, then you click to put that number on your “White-List”

So you use the “Whitelist and Blacklist” page to create rules to specify when robots answer calls for you. A “whitelisted” number will always be answered. A “blacklisted” number will always be sent to a robot. “Patterns” are just an easy way to specify a more general rule – for example, to block all calls from area code 877, add the pattern “1877*” to the BlackList Patterns. If a callerid doesn’t match anything on these lists, then we will use the spam-score to decide whether or not to send to a robot.

Want to be sure that your rules work? Try entering a callerid into the “Test a CallerID” field to find out what would happen to a call from a particular callerid.

How to Integrate with SIP

As a Jolly Roger Telephone subscriber you are assigned a unique “SIP Code” that allows you to send calls to your favorite bot over SIP. Now, most of you won’t care, but some hard-core hobbyists or power users might want to do this.

The SIP code for your account is on the Settings page (see snapshot below):

Of course, since this is SIP, it will work anywhere in the world! Don’t be concerned that the telephone number is a USA number. The SIP URI example above will work worldwide. So, if you have any advanced VoIP service, there’s no reason not to be a Jolly Roger Telephone subscriber!

How to Setup "Simultaneous Ringing" with Your Phone Company

For landlines that use VoIP,  your phone company may have a simultaneous ringing feature that makes it REALLY EASY to use our robots!

​What is this feature?  We have a nice high-level FAQ click here that explains what it is and why you may want to use.

This FAQ provides detailed instructions for setting up simultaneous ringing with specific phone companies (we call them “carriers”).

  1. Google Voice: the feature is called “Simultaneous Ring”, and here is a link that tells you how to use it (click here.)
  2. AT&T U-Verse: the feature is called “Locate Me” and here is a link that tells you how to use it (click here).
  3. Charter.net Spectrum Voice:  the feature is called “Simultaneous Ring” and here is a link that tells you how to use it (click here).
  4. Comcast Xfinity Voice:  the feature is called “Advanced Call Forwarding” and here is a link that tells you how to use it (click here).
  5. Time-Warner Cable: the feature is called “Answer Anywhere” and here is a link that tells you how to use it (click here).
  6. Verizon FiOS: the feature is called “Simultaneous Ring” and here is a link that tells you how to use it (click here).
  7. Vonage: the feature is called “SimulRing” and here is a link that tells you how to use it (click here).
  8. OOMA: the feature is called “Call Forwarding” and here is a link that tells you how to use it (click here).
How to Setup "Simultaneous Ringing" for Google Voice

Use this page to configure Google Voice to simultaneously ring our robots.   We’ll answer the telemarketers for you (and send you recordings), but let the real phone calls through.​

Here are some helpful instructions for setting up Google Voice for Simultaneous Ringing of Jolly Roger robots.  If anything goes wrong with the verification with Google (steps 7 and 8 below), you can simply repeat these instructions and try again. It’s all automatic.

​Assuming you have already signed up for Google Voice, here are the step-by-step instructions:

1) Send a text to 214-666-4321 from your mobile number (it must be a number that is listed on your “My Numbers” page of the Pirate Porthole). In the body of the message, just say “landlubber” (case doesn’t matter).
– If you do not receive a message within a couple of minutes then the cellphone you are using is NOT one of the the phone numbers associated with your Jolly Roger Subscription:   if this is the case, then you need to add your cellphone number to your subscription (we need your mobile number to be verified before we can use it to setup your Google Voice account).

– If you get a message “Sorry but you must upgrade your subscription to receive a dedicated Google Voice number.”   then …..

2) We will respond by assigning you your own personal “Landlubber” number (via text) .   We will also send you confirmation that we are ready for you to verify the number with Google Voice.

3) Now you must login to your Google Voice portal and configure your Landlubber number.   Start by selecting “Settings” as shown in the screenshots below.

Find the “Settings” in Google Voice

Click on “Settings”

4) From the “Settings” page, click on the “New linked number” option (see below).

5) You will then see the  “Add number” page.   Click on the “Verify by Phone” link.

6) You will then get a slightly different page. Add the landlubber number we assigned you, to the hilited field.   Then click “Call”.

7) You will then see a window asking you to “Verify your Phone”.    Click on the “Call” button and Google will call your new number, and we will forward the call to your mobile.

8) Answer the call and enter the verification code supplied to you by Google and click the “Verfiy” button.

9) Google will confirm that you have set this up correctly by providing an “All linked up” page.  Google will now simultaneously ring your Landlubber number when you get a call to your Google Voice Number.   Of course, you can turn this on and off via your Google Voice Portal any time you like.

10) Jolly Roger Telephone will answer the incoming call if the caller-id is a known telemarketer.  A friendly robot will chat for a while and send you the recording when the call is over.

How to Setup "Simultaneous Ringing" for OOMA

Use this page to configure OOMA to simultaneously ring our robots.   We’ll answer the telemarketers for you (and send you recordings), but let the real phone calls through.

Assuming you have already signed up for OOMA, here are the step-by-step instructions:

1) Login to your account at https://my.ooma.com/.

2) Click on the “Preferences” icon on top menu

3) Click on call “Forwarding” in the left “Preferences” menu.

4) Check the box to enable ringing of another phone number, and ensure it’s set to “Always” ring

5) Click on the little gear icon to the right of the phone number (if needed)

6) Set the phone number to be called to the pirate of your choice (shown is any random pirate at (206) 259-4999)

7) Ensure the box “Require key press on enter” is NOT selected

8) Click on “Save” in the number edit box

9) Click on “Save” for the call forwarding settings to be applied

 

How to Setup "Pirate Voicemail"

If you haven’t already, please check out our FAQ “What is the Pirate Voicemail Feature?” before setting it up.    This will give you a helpful background about how it works and why it may or may not fit your situation. 

How to Activate Pirate Voicemail

Ready to try it? First of all, you will need a Pirate Voicemail number.   This number is provided to you on the “My Numbers” page, when you select the advanced features for a number.   Just click on the “Claim Pirate Voicemail” button to receive your new number, as shown below:

INSERT PICTURES HERE

To activate it, you type in a code in your phone (we support AT&T, Verizon, Sprint, T-Mobile and all MVNOs using those services).   The code will set your phone to automatically forward to your Pirate Voicemail number if you don’t answer or if you reject a caller.    So when you don’t answer your phone or don’t recognize the caller, the call will come to us.

Here are the codes to activate/deactivate the Pirate Voicemail on your mobile phone:

Immediately after enabling it, please call your mobile from a different phone and let the call last at least 6 seconds. When the call is over, you should get an email from us describing what we saw.    If you do NOT get the email, then deactivate this feature and contact us at support@jollyrogertelephone.com to let us know there is a problem.

Changed My Mind: How to Deactivate Pirate Voicemail

You can deactivate Pirate Voicemail at any time by just doing the following:

  • If you have AT&T, TMobile, or use an MVNO of these, dial ##004# to cancel it and go back to your regular voicemail.
  • If you have Verizon or an MVNO of Verizon, dial *73 to cancel it and go back to your regular voicemail.
  • If you have Sprint or an MVNO of Sprint, dial *38 to cancel it and go back to your regular voicemail.
  • If you have Cricket, dial *740 to cancel it and go back to your regular voicemail.

In fact you can use these codes to activate or deactivate Pirate Voicemail any time you like.   Your Pirate Voicemail phone number remains ready and able to take calls, regardless of whether or not you choose to activate or deactivate Pirate Voicemail.

How can I change a phone number?

You can change any of the phone numbers associated with your account through the Jolly Roger Web Porthole. Click “Login” on the top menu and enter your username and password to access your account.

Once you have logged in, click the gear button next to whichever of your phone numbers you wish to change to access the settings for that number.

Once you click the gear button and open the settings, type in the new number that you want that line to use, and click “update” to save your changes. Your number should update, and is now ready for use.

How can I delete phone numbers?

Deleting a phone number is more complicated than changing one because reducing the number of lines on your account will most likely change the price of your subscription. If you wish to delete a line from your account, please submit a support ticket here. If you want to change an existing number on your account while keeping the same number of lines, you can learn more here.

Controlling My Personal Robot

The bots are intercepting my calls, but the telemarketer don’t always engage

Telemarketers always use predictive dialers, which is why you have to say “Hello” a couple of times before the agent comes on the line. These machines dial multiple people at the same time, in hopes of reaching a live person. Sometimes, they reach two or more people at the same time and don’t have an available agent to respond after you’ve answered. The predictive dialer will wait for several seconds, hoping an agent will become free, but if that doesn’t happen, the dialer hangs up on you.

If the telemarketer organization is at all savvy, this will show up on their timing reports so that they can tune and improve their autodialers. However, if this is an exceptionally shady organization they won’t bother to look at their autodialer reports and continue to call you repeatedly. This can be why you will often see the same caller over and over. Although, because they will often spoof their numbers, it can also appear to be several different callers. Hopefully, Jolly Roger Telephone is intercepting these calls for you. While not satisfying to listen to, if the organization is watching their stats, they will increase the number of agents, which ultimately costs them.

What's the most efficient way to use "Summon a Pirate?"

Telemarketers are trained to not wait very long, so it can get tricky if you ask them to hold. We just send the text while we are talking to the telemarketer and typically they don’t even notice the voice change. Sometimes we do ask them to hold on and say, “You want to talk to the home owner,” or whomever they are asking for.

If you are using an iPhone, we recommend using an app called “Other” by Daniel Farrelly, which allows users to send a text to one specific contact. It makes it easier for us to summon the pirates. We believe there are apps for the android that do the same thing.

About Subscriptions

How do I cancel my subscription?

To cancel your subscription, navigate to the “Help” page on the website’s top menu. Scroll down to the “Cancel Subscription” button. Clicking this button will open up a support ticket through which you can request the cancellation. Prior to cancelling your subscription, please review our Refund and Cancellation policies.

On the “Help” page you will find the “Cancel Subscription” button.

The "Cancel" link isn't working. What do I do now?

So you tried a link or button for cancelling something (e.g. “Cancel Automatic Renewal” or “Cancel Subscription”),  but nothing happened.    We we were trying to open up a new email window using your email client, and then pre-fill in some fields for you.   An example is shown below.     Probably the issue is that your browser is not currently configured with a default email client, but no worries, you can just send us an email directly to cancellations@jollyrogertelephone.com, with a descriptive header explaining what you are contacting us about (e.g. “Please turn-off my Automatic Renewal).    If you are choosing to cancel your subscription, please review our Refund and Cancellation policies.   After sending your email, please give us a day or two to respond.

Google Voice

I have two Google Voice Numbers, do I need two accounts?

We can support multiple Google Voice (or Google Fi!) numbers in the same account. For more details about how we can automatically protect Google Voice, see this page.