Crashing on Samsung S8

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
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  • #3943
    steven_hiller
    Participant

    App crashing on Samsung S8, Android v8

    #3955
    mark_marasch
    Participant

    steven_hiller,

    If you check your notifications, are you getting Error 510? If so, we are working to fix this problem.

    Thanks!
    Mark W. Marasch
    Ethical Developer Group

    #3964
    mark_marasch
    Participant

    steven_hiller,

    Is battery optimization turned on for this app? Please try turning it off and see if that helps:

    Settings => Battery => three dots in the upper right corner => battery optimization => all apps
    Then, select Jolly Roger and tell it not to optimize for this app.

    Please give it a try and let us know.

    Thanks!

    Mark W. Marasch
    Ethical Developer Group

    #3994
    bryon_humphrey
    Participant

    I have this issue also on an S7 Edge.. app version 7, android 8.0

    i can launch the app just fine, start the service just fine… but after 60 seconds it just closes

    during those 60 seconds, the phone is plugged in, fully charged, screen on and unlocked

    when the service crashes, there is no alert, no notice, no message, the icon just disappears

    #4013
    mark_marasch781
    Participant

    Sorry for the delay in responding, bryon_humphrey. My phone runs a modified version of 8.1, but I found that the app would quit on me in a very short period of time if power optimization was turned on. It didn’t even seem that the phone needed to go to sleep for the app to get dropped.

    Can you please try shutting off power optimization for this app? This approach seems to work quite well and this app doesn’t use enough juice to run your battery down much:

    The instructions that follow work for Android 8.1 on some phones. Every phone manufacturer and service provider has the option to alter the look and feel of Android, so the actions to shut off power optimization will vary.

    First, enter the settings menu on your phone, and look for Battery or Power. Touch this to continue.

    01

    When you are in this part of the menu system, touch the options/settings button on the upper right (the three dots shown here).

    02

    Choose Battery Optimization.

    03

    Once you are on the Battery optimization screen, use the menu at the top to select All apps. Some phones will have an option to show the optimized apps, which will also work.

    04

    Look for Jolly Roger. If it shows as “optimizing battery use,” you need to shut off optimization. Touch the app’s entry.

    05

    Tell it Don’t optimize, then touch DONE.

    06

Viewing 5 posts - 1 through 5 (of 5 total)
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