[mark_marasch]

Jackson5,

Is this the issue you mentioned before about not being able to mark things as “read?”

Which version are you running (top of the Help page)? Also: Android or iPhone?

Thanks!

Mark W. Marasch
Ethical Developer Group

• This reply was modified 4 years, 7 months ago by mark_marasch.

[mark_marasch]

Thanks, Greg. Please do keep us in the loop on anything strange you see!

Mark W. Marasch
Ethical Developer Group

[mark_marasch]

Richard_Cavallaro, that’s a good idea and I’ll put it on the list.

Mark W. Marasch
Ethical Developer Group

[mark_marasch]

Sure thing, Dan_Speers,

The Defender app actually checks against your phone’s contacts, assuming that if somebody is a contact, you probably want to receive the call. So, it actually acts as though those numbers were whitelisted. However, it would be good for this information to be used on other phones in your account, including any landlines that you might have.

We’ve discussed that as an addition to Defender, but that’s limited to Android 9 and earlier.

Having that in the Captain’s Log app would be a good idea and I’ll add it to the “Future Enhancements” list of possibilities.

Thanks for the feedback!

Mark W. Marasch
Ethical Developer Group

• This reply was modified 4 years, 7 months ago by mark_marasch. Reason: fixing to ensure I get updates on replies

[mark_marasch]

TCharron,

Can you help us troubleshoot this, if it’s still a problem?

If you can send us dates and times of calls that aren’t changing to the “read” status, and let us know the date and time you tried, then we can troubleshoot. We’d even be up for live troubleshooting, if you’d prefer.

Thanks!
Mark

[mark_marasch]

Greg_Strom,

Have you seen any more unusual behaviors between the site and the app? Please let us know!

Mark

• This reply was modified 4 years, 8 months ago by mark_marasch.

[mark_marasch]

Greg_Sturm,

Sorry for the delay. I’ve passed this to the guys who can look at the logs to see what’s going on.

Thanks for this valuable information!

Mark W. Marasch
Ethical Developer Group

[mark_marasch]

Greg_Strom,

We are putting this one in the category of “future enhancements” but this is good feedback and really appreciated!

Mark W. Marasch
Ethical Developer Group

[mark_marasch]

Lawson, we had a discussion today and will, in fact, be making some changes for the next version. When that goes out, we’ll definitely want your feedback to see if the problem is fixed. It’ll probably be out in a week.

Thanks!

Mark W. Marasch
Ethical Developer Group

[mark_marasch]

TCharron,

Sorry your app isn’t working in Android 11! You might be aware of the architectural changes to Android 10 that keep Defender from working. We actually have to make the app work in a completely different way, and I’m sure we’ll get back to that before long.

Meanwhile, can you identify some calls that aren’t getting marked as “read?” The best way, in this forum, would be just to give us the time and date of those calls, so that we can take a look at any interactions with them. If you provide a date/time when you listen to them and/or mark them as “read” that will also be helpful narrow things down when we look at the logs.

Thanks!

Mark W. Marasch
Ethical Developer Group

[mark_marasch]

Greg_Strom,

Can you provide some information to us so that we can look at your account, check logs, and figure out what’s going on?

Please give us the call time and date for at least two of those calls that aren’t getting deleted. If you delete any more, can you give us the date/time of when you try to delete them? These things will help us narrow down what’s going on.

Thanks!

Mark W. Marasch
Ethical Developer Group

[mark_marasch]

Awesome, jackson5, thanks for the feedback!

Mark W. Marasch
Ethical Developer Group

• This reply was modified 4 years, 8 months ago by mark_marasch.

[mark_marasch]

Thanks, lawson, for the feedback! We’ll take a look at changing that for the next version.

[mark_marasch]

tcharron,

Glad to hear the app is working in Android 11, already!

We’ll take a look at that. A few quick questions for you:
1. Did the box on the home page turn to a darker shade of gray?
2. Did you listen to the entire message? It won’t mark them as “read” without playing the whole thing.
3. Was it one of the short 1-2 second messages? I was just trying out some things on my own phone and realized those don’t seem to get marked as “read” because those ultra short ones don’t really play.

Thanks!

Mark W. Marasch
Ethical Developer Group

[mark_marasch]

Matteo,

That’s well outside the current scope, but we appreciate your ideas. Let me drop this into our hopper to consider in future versions.

Thanks!
Mark

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