mark_marasch

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Viewing 15 posts - 1 through 15 (of 48 total)
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  • in reply to: Bugs #6639
    mark_marasch
    Member

    Jackson5,

    Is this the issue you mentioned before about not being able to mark things as “read?”

    Which version are you running (top of the Help page)? Also: Android or iPhone?

    Thanks!

    Mark W. Marasch
    Ethical Developer Group

    • This reply was modified 3 years, 10 months ago by mark_marasch.
    in reply to: Bugs #6621
    mark_marasch
    Member

    Thanks, Greg. Please do keep us in the loop on anything strange you see!

    Mark W. Marasch
    Ethical Developer Group

    in reply to: Feature Request #6615
    mark_marasch
    Member

    Richard_Cavallaro, that’s a good idea and I’ll put it on the list.

    Mark W. Marasch
    Ethical Developer Group

    in reply to: RFE: Whitelist/Contacts sync #6599
    mark_marasch
    Member

    Sure thing, Dan_Speers,

    The Defender app actually checks against your phone’s contacts, assuming that if somebody is a contact, you probably want to receive the call. So, it actually acts as though those numbers were whitelisted. However, it would be good for this information to be used on other phones in your account, including any landlines that you might have.

    We’ve discussed that as an addition to Defender, but that’s limited to Android 9 and earlier.

    Having that in the Captain’s Log app would be a good idea and I’ll add it to the “Future Enhancements” list of possibilities.

    Thanks for the feedback!

    Mark W. Marasch
    Ethical Developer Group

    • This reply was modified 3 years, 10 months ago by mark_marasch. Reason: fixing to ensure I get updates on replies
    in reply to: Not sure if it's a bug #6502
    mark_marasch
    Member

    TCharron,

    Can you help us troubleshoot this, if it’s still a problem?

    If you can send us dates and times of calls that aren’t changing to the “read” status, and let us know the date and time you tried, then we can troubleshoot. We’d even be up for live troubleshooting, if you’d prefer.

    Thanks!
    Mark

    in reply to: Bugs #6497
    mark_marasch
    Member

    Greg_Strom,

    Have you seen any more unusual behaviors between the site and the app? Please let us know!

    Mark

    • This reply was modified 3 years, 11 months ago by mark_marasch.
    in reply to: Bugs #6492
    mark_marasch
    Member

    Greg_Sturm,

    Sorry for the delay. I’ve passed this to the guys who can look at the logs to see what’s going on.

    Thanks for this valuable information!

    Mark W. Marasch
    Ethical Developer Group

    in reply to: Feature Request #6482
    mark_marasch
    Member

    Greg_Strom,

    We are putting this one in the category of “future enhancements” but this is good feedback and really appreciated!

    Mark W. Marasch
    Ethical Developer Group

    in reply to: 1Password Login #6479
    mark_marasch
    Member

    Lawson, we had a discussion today and will, in fact, be making some changes for the next version. When that goes out, we’ll definitely want your feedback to see if the problem is fixed. It’ll probably be out in a week.

    Thanks!

    Mark W. Marasch
    Ethical Developer Group

    in reply to: Not sure if it's a bug #6476
    mark_marasch
    Member

    TCharron,

    Sorry your app isn’t working in Android 11! You might be aware of the architectural changes to Android 10 that keep Defender from working. We actually have to make the app work in a completely different way, and I’m sure we’ll get back to that before long.

    Meanwhile, can you identify some calls that aren’t getting marked as “read?” The best way, in this forum, would be just to give us the time and date of those calls, so that we can take a look at any interactions with them. If you provide a date/time when you listen to them and/or mark them as “read” that will also be helpful narrow things down when we look at the logs.

    Thanks!

    Mark W. Marasch
    Ethical Developer Group

    in reply to: Bugs #6473
    mark_marasch
    Member

    Greg_Strom,

    Can you provide some information to us so that we can look at your account, check logs, and figure out what’s going on?

    Please give us the call time and date for at least two of those calls that aren’t getting deleted. If you delete any more, can you give us the date/time of when you try to delete them? These things will help us narrow down what’s going on.

    Thanks!

    Mark W. Marasch
    Ethical Developer Group

    in reply to: Bugs #6459
    mark_marasch
    Member

    Awesome, jackson5, thanks for the feedback!

    Mark W. Marasch
    Ethical Developer Group

    • This reply was modified 3 years, 11 months ago by mark_marasch.
    in reply to: 1Password Login #6456
    mark_marasch
    Member

    Thanks, lawson, for the feedback! We’ll take a look at changing that for the next version.

    in reply to: Not sure if it's a bug #6453
    mark_marasch
    Member

    tcharron,

    Glad to hear the app is working in Android 11, already!

    We’ll take a look at that. A few quick questions for you:
    1. Did the box on the home page turn to a darker shade of gray?
    2. Did you listen to the entire message? It won’t mark them as “read” without playing the whole thing.
    3. Was it one of the short 1-2 second messages? I was just trying out some things on my own phone and realized those don’t seem to get marked as “read” because those ultra short ones don’t really play.

    Thanks!

    Mark W. Marasch
    Ethical Developer Group

    in reply to: Voice changer #6099
    mark_marasch
    Member

    Matteo,

    That’s well outside the current scope, but we appreciate your ideas. Let me drop this into our hopper to consider in future versions.

    Thanks!
    Mark

Viewing 15 posts - 1 through 15 (of 48 total)